Customer Service

Welcome to our customer service page, on here there is lots of information to answer most queries but if you do not find the answer you are looking for then please use the contact us form


Where to Find Us

We are situated in a beautiful small market town called Evesham, which has the river Avon running through it. There are many lovely places to visit such as Evesham Abbey or you can take a gentle walk along the river bank.

Being an internet based company we do not get many customers dropping in but are more than happy for customer to pick up their orders rather than getting them delivered if that is easier.

Our Address:

Fuel Additive Shop,
80 High Street
Evesham
WR11 4EU
United Kingdom

Note: If you wish to contact us regarding an existing order please use the contact form here.

By Telephone:

Phone: 01386 570397
Outside the UK: +44 1386 570397

By Email:

Email: [email protected]
Or you can alternatively use our contact form here.

By Twitter:

@fueladditive

Our Location

Our offices are based on the high street in the centre of town opposite the post office with a car park at the rear once you have driven through the archway.

Directions:

By Train:
The train line running through Evesham is the Hereford to London Paddington train, so there always plenty of trains coming through and they all stop at Evesham. Once out of the station walk to the top of the hill and turn right, keep walking until you see the post office and if you look across the road you will see a black door which is the entrance to our office.


By Car:
From The South
The M5 is the closest motorway and if you are coming from the south you need to leave the M5 at junction 9 and follow the signposts for Evesham.
By Car:
From The North
The M5 is the closest motorway and if you are coming from the north you need to leave the M5 at junction 6 and follow the signposts for Evesham.
By Car:
From The East
The M40 is the closest motorway and if you are coming from the east you need to leave the M40 at junction 15 and follow the signposts for Stratford upon Avon and then Evesham.


Walking:
From the bus station: As you get off the bus turn left, walk approx 200 metres and cross the road. Keep on going straight as you pass the Co-op ours is the next door on your right.



Shipping & Delivery

Our chosen delivery partner within the UK is Royal Mail and all orders are dispatched using 2nd Class Small Parcel, delivery can be upgraded to their 1st Class or a tracked service which can be selected when completing the order. If you have any queries on the whereabouts of your order then please get in contact and we will supply you with your tracking number.


Any orders that are outside of the UK are shipped using UPS and the speed of the service depends on where you are based. Please get in contact for more details




Privacy & Security

If you request further information from this web site, we will ask you to provide us with your name, position, the name of your company and your email address. The relevant information is then used by us to contact you regarding the requested information and to communicate with you on any matter relating to your request or use of this web site.

This site incorporates the use of Cookies. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on your computer's hard drive and are used by Websites to simulate a continuous connection to that site.

In order to make our site more responsive to your needs we use cookies to track and manage information relative to your specific interests. In this way we can tailor our site to your needs, deliver a better and more personalised service and track the pages on our site that you visit. The use of cookies automatically identifies your browser to our computers whenever you interact with our site. Your browser options allow you to disable cookies. You should note that if you do disable cookies, you may not be able to access all the services on this site.

If you supply us with your postal address, telephone number or email address over this web site, you may receive periodic mailings, telephone calls or emails from us with information on our new products and services.

If you want to update the information you provided to us, please let us know by email to [email protected]


1. Sale of business
In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business. It is therefore intended that any consents given above or on the relevant pages will benefit any purchaser of our business.


2. Your consent
By submitting your information you consent to the use of that information as set out in this Privacy Policy Statement.
If we change our Privacy Policy Statement we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. Continued use of this web site will signify that you agree to any such changes. Because the Internet infrastructure is global the information you provide may be transferred to countries outside the European Economic Area that do not have similar data protection legislation during use as set out in this Policy.
By submitting your information you consent to these transfers. Your information may be stored and processed in any other country in which Droitwich Cars Ltd or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. In all such cases, we will ensure that your personal information shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for your rights and freedoms of in relation to our processing of your personal information.

3. Data Storage
We will not hold any financial data of yours at any time. We utilise payment gateways such as PayPal and therefore our staff will have no access to any of your financial information. Your name and address will be stored on file for accounting purposes and will only be held the amount of time required by UK legislation. After this time it will be disposed of safely.

4. How to get in touch
We welcome your views about our web site and our Privacy Policy Statement. If you would like to get in touch with any queries or comments please send an e-mail to [email protected]


Returns & Replacements

If you are not happy with the Fuel Additive that you have received for any reason, we will take the Fuel Additive back and issue a refund within 14 days of delivery, as long as it has not been used or damaged.

If you wish to return your Fuel Additive to fueladditiveshop.com as they have been purchased in error please contact us [email protected] and we will make arrangements with you for the return of goods.



If you wish for fueladditiveshop.com to collect the goods, we will only charge you the costs associated with that collection.


If you wish to return the fuel additive once it has been opened then please get in contact [email protected] and we see if can work something out.



Ordering

Orders can be placed through the website or if you prefer to speak to an actual person based in the UK then please ring 01386 570397.



All fuel additives on the site are in stock but in periods of high demand sometimes we have to wait for them to come from the manufacturer, if this is the situation with your order you will be notified as soon as possible to make sure you are happy to proceed.



Payment, Pricing & Refunds

We utilise payment gateways such as Paypal and therefore our staff will have no access to any of your financial information. Regarding telephone orders your information will be put straight into Paypal and processed while you are on the telephone meaning that our staff will have no access to your financial information.



All pricing is updated daily and errors do occur if your order is at a vastly reduced price or even over priced then you will be notified that error has occurred and how you would like proceed.


Refunds are processed immediately once the returned fuel additive has been inspected, the refund will be through the same method that payment was taken.



Viewing Orders

You will be updated via email of any changes of status of your order. If you have any specific requirements please contact [email protected]



Updating Account Information

If the information we hold for you changes such as postal address or email address then please notify us [email protected]